Enterprise Support Engineer

5 days ago


Lahore, Punjab, Pakistan Clipsource Pakistan LLC Full time
Job Description

We are seeking an Enterprise Support Engineer to provide technical expertise and support to our customers. The successful candidate will have a strong understanding of enterprise IT support environments and experience working with SaaS solutions.

Responsibilities include:

  • Providing technical support to customers and colleagues
  • Troubleshooting and fixing issues related to system integrations
  • Developing and implementing operating procedures and knowledge base articles
  • Collaborating with development teams to resolve integration issues

Requirements:

  • University degree in computer science or relevant discipline
  • 3+ years of experience in enterprise IT support environment supporting SaaS solutions
  • Experience working with data interchange standards, XML, JSON, and FTP/SFTP as well as Restful APIs
  • Fluent in English, written and spoken


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