
Technical Problem Solver
2 weeks ago
Customer Support Specialist
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- This role involves interacting with customers, addressing their concerns and resolving issues related to technical problems and claim resolutions.">
Main Responsibilities:
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- Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.">
- Maintain the highest level of service through dealing with customers in a friendly, efficient, and attentive manner.">
- Deliver exceptional customer experience as measured by performance objectives and maintain core values.">
- Maintain swift responses to customers through phone calls.">
- Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions.">
- Explain complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help.">
- Stay up to date by researching similar product symptoms to provide accurate solutions.">
- Ensure compliance with all company policies, procedures, and practices.">
Requirements:
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- O Levels/Matric or above.">
- American or neutral accent.">
- Proficiency with MS Office (Particularly MS Excel and MS Word).">
Benefits:
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- Medical Insurance & OPD.">
- Provident Fund.">
- Leave Encashment.">
- Annual leaves.">
- Two days off in a week.">
- Ergonomic furniture and infrastructure.">
- Referral Rewards.">
- Annual Increment.">
- Conveyance facility.">
- Loan facility.">
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