Digital Commerce Associate

5 days ago


Lahore, Punjab, Pakistan Institute of Performance Management Full time
Role Overview

The Customer Experience Manager role at the Institute of Performance Management involves driving exceptional customer experiences through seamless order processing, effective communication, and proactive issue resolution.

Key Responsibilities:
  1. Order Fulfillment: Collaborate with our sales team to ensure timely and accurate delivery of products and services.
  2. Customer Engagement: Foster strong relationships with customers by responding promptly to inquiries and resolving issues efficiently.
  3. Sales Enablement: Support our sales team in preparing quotes, proposals, and presentations for clients, while also contributing to the development of targeted marketing strategies.
  4. Data Governance: Maintain accurate customer records, sales reports, and other relevant data using our CRM system.
  5. Inventory Management: Monitor stock levels, coordinate with our warehouse, and ensure adequate product availability for customer orders.
  6. Meeting Planning: Organize sales meetings, both internally and with clients, to ensure necessary resources are available.
  7. Document Control: Prepare and maintain sales-related documentation, contracts, and agreements.
  8. Ecommerce Platform Development: Develop and optimize e-commerce platforms such as Amazon and eBay, enhancing listings and pricing for maximum visibility and revenue.
  9. Performance Metrics: Analyze e-commerce performance data to identify areas for improvement and develop strategies for optimization.
  10. Issue Resolution: Resolve customer inquiries and escalations related to e-commerce orders, collaborating with logistics and warehouse teams to optimize shipping and delivery processes.


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