IT Technical Specialist

2 days ago

Goth Saddar Ji Ujan, Sindh, Pakistan beBeeTechSupport Full time 800,000 - 1,200,000
Job Overview

We are seeking a skilled IT Support Engineer to join our team. This is a dynamic role that requires strong technical skills, excellent communication abilities, and a customer-centric approach.

The successful candidate will be responsible for providing comprehensive technical support to staff, employees, and students at Riphah International University. This includes troubleshooting hardware and software issues, assisting with network connectivity, and ensuring timely resolution of IT-related problems.

  • Key Responsibilities:
  • Technical Support: Respond to IT support requests from staff, employees, and students via the helpdesk system, email, or in-person.
  • Diagnose and troubleshoot issues related to hardware, software, printers, and peripherals.
  • Assist users with software installations, updates, and configurations.
  • Network Support: Ensure network connectivity across university campuses by troubleshooting LAN/WAN issues.
  • Configure and manage network devices, including routers, switches, and access points.
  • User Training and Assistance: Provide guidance to users on IT policies, tools, and best practices.
  • Assist in onboarding new staff and students by setting up accounts and ensuring access to university systems.
  • System Maintenance: Perform routine maintenance on computers, printers, and other IT equipment.
  • Monitor system performance and escalate critical issues to senior IT staff.
  • Helpdesk Management: Log and track all support tickets in the university's helpdesk system.
  • Ensure timely closure of tickets and provide regular updates to users.

Required Skills and Qualifications

  • Technical Proficiency: Knowledge of Windows, macOS, and Linux operating systems, along with common office productivity tools like MS Office 365.
  • Networking Skills: Understanding TCP/IP, DNS, DHCP, and basic network troubleshooting.
  • Problem-Solving: Ability to identify issues, propose solutions, and resolve them effectively.
  • Communication: Strong verbal and written communication skills to explain technical concepts to non-technical users.
  • Customer Service: Excellent interpersonal skills to handle user queries with patience and professionalism.
  • Time Management: Ability to prioritize tasks and manage workload effectively.

Benefits

This role offers a range of benefits, including:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement

Others

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and technically skilled individual who is passionate about delivering exceptional IT support, we encourage you to apply for this exciting opportunity.

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