
Client Relationship Manager
1 week ago
A Client Relationship Manager is responsible for ensuring customers have a positive experience with our services, leading to long-term engagement and increased usage. The role involves developing and implementing data-driven strategies to enhance customer satisfaction.
Main Responsibilities
• Work with commercial product and account teams to create proactive client contact strategies.
• Focus on continuous improvement to drive product adoption and usage growth.
• Maintain detailed client profiles in CRM systems, including affiliations, locations, and business interests.
• Educate clients on capabilities to increase product usage and provide training on functionalities.
Requirements
• Positive attitude and strong listening skills.
• Proven track record of maintaining strong relationships with senior clients and ensuring high satisfaction.
• Goal-oriented with ability to organize, multi-task, and prioritize in a fast-paced environment.
• Experience in consultative sales or client-facing roles and handling challenging situations.
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