
Field Service Technical Support Expert
21 hours ago
Our organization provides sales, calibration, repair, and maintenance of supplied instruments by visiting customers across various industries periodically.
We offer high-level technical support to external customers at their locations, conduct on-site training for customers, and collaborate with cross-functional teams.
The Field Service Engineer role involves providing on-site installation, validation, and commissioning of instruments, performing hands-on troubleshooting, servicing, and repairs on-site, and handling field service calls professionally and timely.
Responsibilities- Provide on-site installation, validation, and commissioning of instruments.
- Perform hands-on troubleshooting, servicing, and repairs on-site.
- Offer high-level technical support to external customers at their locations.
- Conduct on-site training for customers.
- Collaborate with cross-functional teams.
- Develop service technical documentation.
- Create and maintain service information in the company database.
- Handle field service calls professionally and timely.
- Complete and submit all required paperwork promptly.
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