Product Improvement Specialist

4 days ago


Lahore, Punjab, Pakistan SolutionInn Full time

Job Overview

SolutionInn is seeking a skilled Customer Engagement Strategist to drive the enhancement of our student homework assistance platform and improve user retention.

Key Responsibilities
  • Conduct extensive research to understand user behavior, trends in academic subjects, and learning preferences.
  • Analyze customer data to identify reasons for platform abandonment, membership cancellations, or disengagement.
  • Collaborate with cross-functional teams to prioritize feature development based on market trends, user demands, and business objectives.
  • Integrate AI technologies to enhance user experience, personalize interactions, and optimize processes.
  • Develop customer retention strategies to reduce churn and improve user engagement, including targeted campaigns and personalized offers.
  • Initiate outreach to gather feedback from canceled members or customers who abandoned their cart, offering solutions to resolve issues and retain them.
  • Monitor platform performance, analyze feedback, and optimize features based on usability testing and performance metrics.
  • Conduct surveys, interviews, and feedback sessions to uncover pain points and identify opportunities to enhance both the product and the user experience.
  • Provide actionable insights from customer data and feedback, collaborating with marketing and sales teams to improve the overall user journey.
  • Lead efforts to implement data-driven strategies that align product features with user needs and differentiate SolutionInn from competitors.
  • Continuously monitor the competitive landscape and market trends to identify emerging opportunities and threats.
Required Skills and Qualifications
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify trends in both product performance and customer behavior.
  • Proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI.
  • Experience in customer-centric roles, with a focus on solving problems and optimizing retention strategies.
  • Ability to collaborate with cross-functional teams, including product, marketing, and support.
  • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
  • Experience in web analytics tools such as Google Analytics or Mixpanel.


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