Business Development Associate

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

Key Responsibilities:

  • Prompt and effective communication and coordination with customers to ensure superior customer service experience
  • Deliver customer services related KPIs
  • Work closely with the sales team to deliver customers' orders on time and as per defined priorities
  • Closely coordinate with planning, supply chain, production, and distribution teams to ensure timely delivery of orders/required services to customers
  • Taking customers' queries on company products, services, tools, and serving them appropriately

Complaint Handling:

  • Deal with complaints quickly and solve within defined timelines to achieve customers' satisfaction
  • Investigate customers' complaints/concerns, find out root causes, and apply permanent solutions
  • Closely coordinate with QA and operation teams to address customer complaints promptly
  • Escalating cases to senior management and cross-functional teams when necessary to avoid potential risk

Digital Services:

  • Assist in development of key digital services and e-comm activities (e-comm adoption, customer trainings, demos, problem-solving etc) including training and support to internal customers
  • Assist in providing support to the sales team on SAP & BI related issues/data/reports etc
  • Conduct customer surveys on customer services & digital tools adoption etc and prepare feedback/reports for management
  • Liaison with supply chain, planning, manufacturing, and distribution teams to ensure effective & efficient sampling services in line with CCE service guidelines

Reports/Administration:

  • Daily, weekly, and monthly reporting relating to sales, customer services, and digital
  • Business data analysis and preparation of management reports
  • Coordinate with import teams to ensure finished goods' import orders are processed & delivered on time
  • Supporting the function/division in matters relating to 'Purchase Requisition' like raising the PR etc

Job Specification:

  • Should have relevant experience (in textile industry)
  • Should have good communication skills (both written and verbal)
  • Experience in leading a team
  • Should be from a manufacturing industry and not from trading and only IT/Software business
  • B2B industry experience is preferred
  • Should have experience of working in cross-functional environment and customer order management
  • Reporting and analytical skills is a must

Benefits:

  • Communication
  • Gratuity
  • Health Insurance
  • Incentive Bonus
  • Leaves
  • Life Insurance
  • Medical
  • Provident Fund
  • Sports and Entertainment

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