
Retail Operations Manager
6 hours ago
The role of Retail Operations Manager involves developing yearly sales plans by taking into account top management targets, sales forecasting, and last year's sales performance. The successful candidate will achieve monthly sales targets for shopping centers and bakeries through their team, while also preparing reports on monthly sales.
The Retail Operations Manager will perform unannounced visits to shopping centers and bakeries to check the performance of in-charges and their teams. They will also monitor and guide in-charge shopping center supervisors and bakery supervisors on their performance parameters, ensuring smooth operational functionality across all domains.
Ensuring quality customer services at all retail outlets is a key aspect of this role, achieved by reducing customer dissatisfaction incidents and arranging mystery shopping. Additionally, the Retail Operations Manager will ensure that in-charges purchase stock as per demand, avoiding over or under stocking.
Key Responsibilities:
- Develop yearly sales plans considering top management targets, sales forecasting, and last year's sales performance.
- Achieve monthly sales targets for shopping centers and bakeries through the team, and prepare reports on monthly sales.
- Perform unannounced visits to shopping centers and bakeries to check in-charge and team performance.
- Monitor and guide in-charge shopping center supervisors and bakery supervisors on performance parameters.
- Ensure quality customer services at all retail outlets by reducing customer dissatisfaction incidents and arranging mystery shopping.
- Purchase stock as per demand, avoiding over or under stocking.
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