Digital Ocean Specialist

1 day ago

Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

About the Role

We are seeking a skilled Digital Ocean Specialist to join our team at DigitalOcean LLC. As a key member of our organization, you will play a crucial role in helping our customers achieve their desired outcomes through optimal use of our cloud platform.

Key Responsibilities:

  • Technical Consultation & Architecture Design:
    • Develop and maintain deep expertise in our product portfolio and the evolving cloud ecosystem.
    • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
    • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
    • Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
  • Proactive Customer Engagement & Growth:
    • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
    • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
    • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
    • Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with our strategic goals.
    • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
  • Advocacy & Cross-Functional Collaboration:
    • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
    • Deliver compelling presentations to articulate the benefits and functionality of our offerings to customers.
    • Contribute to internal and external technical documentation, and provide training for our teams and partners to ensure knowledge transfer.
  • Tooling & Efficiency:
    • Develop tools and scripts to streamline our technical engagements, improving the efficiency of the Technical Success functions.
    • Stay current with industry trends and best practices to continuously enhance our customer engagement strategies.

What We're Looking For

  • Technical Expertise:
    • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
    • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
    • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
    • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
    • Proven track record of successfully troubleshooting technical problems.
    • Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
  • Customer-Centric Approach:
    • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
    • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
    • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
    • Experience advocating for customer needs and translating feedback into actionable insights.
  • Communication Skills:
    • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
    • Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
  • Adaptability & Initiative:
    • Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
    • Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
    • Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

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