
Online Community Director
5 days ago
Delivery Hero SE is looking for an Online Community Director to join our team. In this role, you will be responsible for developing and implementing a comprehensive online community strategy that enhances customer experience, increases brand presence, and improves customer engagement.
Key Responsibilities- Develop and implement an online community strategy that aligns with the company's overall business goals and objectives.
- Manage online communities, encouraging customer engagement and fostering a positive environment.
- Monitor social media channels for customer feedback, addressing issues promptly and ensuring timely responses.
- Track and analyze customer feedback, comments, and sentiment on social platforms to provide actionable insights for product, service, and experience improvements.
As an Online Community Director, you will have the opportunity to work closely with our customer experience leadership team to develop and refine strategies that enhance the overall customer journey across social media channels. You will also be responsible for collaborating with the customer service team to handle sensitive or negative interactions appropriately.
Requirements- 4-5 years of experience in social media management, customer experience, or a related field, with a focus on customer engagement.
- Strong understanding of social media platforms, content creation, and engagement strategies.
- Excellent communication skills, both written and verbal, with the ability to handle customer inquiries and feedback with professionalism and empathy.
- Proven track record in managing customer interactions and resolving issues via social media.
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