Java Software Support Expert

19 hours ago

Sahiwal, Punjab, Pakistan beBeeTechnical Full time $28,000 - $35,500
Job Overview

We are seeking a Java Technical Support Leader to manage our incident response team and oversee all support operations.

This role involves building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management.

You will develop strategies for handling event-driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence.

Your goal is to improve system reliability, reduce incident frequency, and enhance service quality by working closely with development, operations, and product teams.

Responsibilities
  • Lead a high-performing technical team of technical support engineers.
  • Establish and enforce incident response protocols and escalation procedures.
  • Oversee critical incident management and personally handle high-severity issues when needed.
  • Define and implement root cause analysis methodologies and follow-up processes.
  • Develop strategic initiatives to improve system reliability and reduce incident frequency.
  • Collaborate with cross-functional teams to enhance service quality.
  • Design and optimize support tooling and automation to increase team efficiency.
  • Report on key metrics and trends to management, providing insights and recommendations.
  • Foster a culture of knowledge sharing and continuous improvement.
Requirements
  • 5+ years of experience in Java development and technical support.
  • Proven ability to build and lead high-performing technical teams.
  • Deep understanding of event-driven architecture and distributed systems.
  • Expertise in incident response frameworks and root cause analysis methodologies.
  • Strong prioritization and decision-making skills, especially during critical incidents.
  • Excellent communication abilities across technical and non-technical stakeholders.
Nice to have
  • Experience with GraphQL implementation and support.
  • Familiarity with Go programming language.
  • Background in SRE (Site Reliability Engineering) practices.

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