
Senior Data Analyst Position
5 days ago
About Afiniti
Afiniti is an innovative AI technology company dedicated to elevating customer experiences through intelligent human connection.
Our mission centers around harnessing human behavioral insights to anticipate interactions and foster meaningful connections.
By pairing customers with compatible agents, we revolutionize the contact center landscape, delivering exceptional experiences and improved outcomes for all stakeholders.
Afiniti has successfully partnered with prominent Fortune 500 companies across diverse sectors like finance, telecom, travel, and hospitality.
Senior Data Scientist Position
The Senior Data Scientist is a key contributor to enhancing enterprise interactions by efficiently pairing customers or tasks with company representatives.
Our core focus lies in improving contact center interactions for sales, service, retention, collections, and customer satisfaction across various domains.
To ensure value delivery, we employ a real-time control group – routing a portion of calls using the client's existing system and the majority of calls using our data-scientist-designed pairing and next-best-action recommendation strategies.
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