Senior SQL Developer Position

6 days ago


Islamabad, Islamabad, Pakistan VisionX Technologies, Inc. Full time

About VisionX

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VisionX Technologies, Inc. is a pioneer in innovation partnerships for top-tier brands and Fortune 1000 companies. Our mission is to develop cutting-edge software products that leverage technology accelerators, agile methodologies, and intellectual property creation.

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We were honored to be listed among the Top 10 Most Innovative Companies of 2020 by Fast Company, alongside industry giants like Microsoft and Snap Inc.

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Our team excels in developing advanced software solutions that integrate computer vision, 3D modeling, AR, VR, decision sciences, and IoT to address various use cases across multiple industries.

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Your Responsibilities

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We are seeking an experienced Senior MS SQL Server Database Developer with expertise in reporting within the Customer Service or Contact Center domain. As a member of our team, you will focus on designing complex reporting queries, conducting data analysis, and optimizing database performance to support our customer service SaaS product.

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The ideal candidate will possess extensive knowledge of MS SQL Server and experience working with customer service or contact center data, terminology, and metrics.

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Key Responsibilities

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  1. ">
  2. Design and implement intricate SQL queries and stored procedures to meet reporting requirements and data analysis tasks specific to customer service and contact center operations.">
  3. Collaborate with stakeholders to understand data and reporting needs within the context of customer service and translate them into efficient database queries.">
  4. Analyze and optimize existing database queries to enhance performance and support key metrics relevant to customer service, such as response times, call volumes, and customer satisfaction scores.">
  5. Develop and maintain data models and database schemas tailored to the needs of customer service reporting.">
  6. Monitor database performance and usage patterns, and implement tuning measures like indexing and partitioning to support efficient reporting.">
  7. Create and maintain ETL processes to extract, transform, and load data from various sources relevant to customer service operations into the SQL Server databases.">
  8. Ensure data accuracy, integrity, and security through proper database design, data validation, and backup strategies, focusing on customer service data.">
  9. Troubleshoot and resolve database issues, including data corruption, connection problems, and performance bottlenecks, particularly as they relate to customer service data.">
  10. Stay updated on the latest developments in MS SQL Server and customer service technologies, including new features and best practices, and incorporate them into your work.">
  11. Provide technical guidance and mentorship to backend developers and analysts, sharing knowledge and best practices, particularly in the area of customer service reporting.">
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Requirements

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  1. ">
  2. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).">
  3. Proven experience as an MS SQL Server Developer, with a strong portfolio showcasing work on complex reporting queries and data analysis within the customer service or contact center space.">
  4. Expertise in writing and optimizing complex T-SQL queries, stored procedures, and functions, particularly as they relate to customer service reporting.">
  5. In-depth knowledge of database design principles, data modeling, and normalization, with an emphasis on customer service data structures.">
  6. Experience with performance tuning techniques, including indexing, partitioning, and query optimization for customer service data.">
  7. Familiarity with ETL processes and tools, with the ability to create and maintain data pipelines for customer service reporting.">
  8. Strong analytical and problem-solving skills, with the ability to interpret customer service data and provide actionable insights.">
  9. Understanding of data security and compliance best practices, with experience implementing data validation and protection measures for customer service data.">
  10. Excellent communication and collaboration skills, with the ability to work effectively in a team environment and interact with stakeholders in the customer service domain.">
  11. Detail-oriented mindset with a focus on delivering high-quality solutions within established timelines.">
  12. Certification in Microsoft SQL Server or relevant technologies is a plus.">
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Benefits

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We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Our team environment prioritizes collaboration, innovation, and client satisfaction.

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We are committed to fostering a diverse and inclusive workplace, where everyone has the opportunity to thrive and contribute to our success.



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