RMA Product Returns Coordinator

6 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
RMA Warranty Claims Specialist

We are seeking a highly organized and detail-oriented professional to manage the entire process of handling product returns, exchanges, and warranty claims. The ideal candidate will be responsible for verifying warranty claims, ensuring accurate documentation, and coordinating with customers, vendors, and internal teams to resolve product issues in a timely and efficient manner.

The successful candidate will possess strong communication and interpersonal skills, with the ability to interact effectively with customers and vendors. Excellent attention to detail and the ability to maintain accurate records are essential for this role.

Key Responsibilities:

  • RMA Processing: Review and process warranty claims, ensuring compliance with company policies and manufacturer guidelines.
  • Customer Interaction: Communicate with customers to obtain necessary information for warranty claims and ensure proper understanding of return procedures.
  • Product Evaluation: Work closely with technical support and quality control teams to evaluate the reason for return and ensure claims are valid and within warranty parameters.
  • Documentation & Record Keeping: Maintain accurate records of all RMA transactions, including customer details, product information, issue descriptions, and claim status.
  • Inventory Management: Coordinate with the warehouse to ensure timely receipt and inspection of returned goods. Ensure returned products are properly tracked and inventoried.
  • Claims Resolution: Collaborate with internal teams to resolve issues related to product quality, shipping damage, or miscommunication, and follow through to ensure proper resolution.
  • Vendor Liaison: Communicate with suppliers or manufacturers regarding defective products and arrange for replacements, repairs, or refunds as necessary.
  • Reporting & Analytics: Track and report on warranty claim trends, issues, and resolution time to help identify root causes and improve the warranty process.
  • Compliance: Ensure that all warranty claims meet legal and regulatory requirements, and that the company's warranty policies are adhered to.

This role requires strong organizational and time management skills, with the ability to prioritize tasks effectively. Some light physical work may be required, such as inspecting returned products.

Requirements:

  • Bachelor's degree in a relevant field (or equivalent experience)
  • 2+ years of experience in customer service, returns processing, or warranty claims handling
  • Strong communication and interpersonal skills
  • Excellent attention to detail and record-keeping abilities
  • Experience with inventory management and/or ERP systems (e.g., SAP, Oracle, etc.) is a plus
  • Ability to troubleshoot and resolve issues related to product returns
  • Strong organizational and time management skills

Working Hours: 5:30 pm - 2:30 am
Remote Working: In the case of remote work, a separate workspace and required gadgets will be arranged by the candidate.

Required Skills:

Inventory Management, Data Entry, Management

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