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Senior Client Service Manager

1 week ago

Lahore, Punjab, Pakistan Standard Chartered Full time

We're seeking a Senior Client Service Manager to join our team at Standard Chartered. In this role, you will be responsible for delivering excellent service against agreed service standards and minimal error rates.

Key Responsibilities
  • Act as a service partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for clients.
  • Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs.
  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase consistency of systems and processes.
Required Skills and Qualifications
  • Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
  • Ability to positively engage and build rapport with clients.
  • Problem solver; looks for solutions and finds ways to progress despite blockages.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.