
Customer Experience Operations Manager
1 week ago
About the Role:
The ideal candidate will oversee daily CX Hotspot operations, ensuring a professional and customer-friendly environment. They will be responsible for complaint resolution, financial management, and team supervision.
Main Responsibilities:
• Oversee daily CX Hotspot operations
• Ensure a professional, customer-friendly environment
• Manage team performance, drive targets, and improve service quality
• Implement innovative strategies to boost sales and reduce operational costs
• Enforce CX policies, ensure staff follow technical/service standards
• Lead daily operational reviews with continuous improvement focus
• Manage office inventory, stock, and financial reconciliations
Requirements:
• 3–4 years of front-end experience in telecom (GPON, DSL, WiMAX, HTTF, GSM)
• Strong command over MS Excel and reporting tools
• Excellent communication, interpersonal & organizational skills
Benefits:
This role offers a unique opportunity to work in a fast-paced industry, driving innovation and excellence in customer experience operations. The ideal candidate will thrive in a dynamic environment, leveraging their expertise to deliver exceptional results.
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