Senior Call Center Team Lead
17 hours ago
ZNZ Communications, a reputable organization in Pakistan, is seeking an experienced and skilled professional to fill the role of Senior Call Center Team Lead.
The ideal candidate will possess strong leadership and communication skills, with a minimum of 2 years of experience in a call center environment. They should be able to manage and supervise a team of representatives effectively, ensuring that Key Performance Indicators (KPIs) are met.
Key Responsibilities:
- Team Management: Oversee and direct a team of customer service representatives to achieve exceptional performance.
- Performance Evaluation: Continuously monitor and assess team performance to identify areas for improvement and implement strategies to enhance productivity.
- Training and Development: Provide coaching and training to team members to develop their skills and abilities, thereby enhancing overall team performance.
- Customer Issue Resolution: Address escalated customer complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction.
- Data Analysis: Analyze reports and data to make informed decisions, drive business growth, and improve operational efficiency.
To succeed in this challenging role, candidates must possess the following skills and qualifications:
- Minimum 2 years of experience in a call center environment.
- Strong leadership and communication skills.
- Excellent problem-solving abilities.
- Able to work under pressure and meet deadlines.
- Proficient in MS Office and call center software.
About ZNZ Communications
ZNZ Communications is a leading organization in Pakistan, dedicated to providing exceptional customer service and support to its clients. We are committed to delivering high-quality services and solutions that meet the evolving needs of our customers.
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