
Infrastructure Support Technician
2 days ago
Job Summary
We are looking for a skilled Infrastructure Support Technician to join our team. The successful candidate will be responsible for providing technical support to our global offices and ensuring that all systems are running smoothly.
Key Responsibilities
- To provide technical support to our global offices and ensure that all systems are running smoothly.
- To work collaboratively with project managers and support teams to ensure that systems support, testing, and module releases are managed efficiently and effectively.
- Attend to systems support cases ensuring that they are prioritized, resolved according to SLA, and escalated as required.
- Effectively manage the Systems Support Helpdesk ensuring that support cases are triaged and assigned to relevant individuals.
- Perform technical development related to support cases as necessary under guidance of project manager and/or support manager.
Requirements
- Degree in Computer Science / related discipline or equivalent.
- Ability to learn quickly and good teamwork skills essential.
- Proficient in Excel.
- Experience with Salesforce (desirable).
- 0-2 years working experience in relevant field.
- Fluent English written and spoken a must, additional languages a bonus.
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