
Infrastructure Engineer
9 hours ago
Senior Systems Engineer - Remote Job
Rendlen Solutions Private Limited, Pakistan
We are seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our Windows-based system hardware and software.
- Provide level one helpdesk support for IT including software, hardware, and network issues.
- Troubleshoot software, patch, and configuration issues in a Windows 10 environment.
- Replace/upgrade client and server hardware.
- Responsible for the provisioning, installation, configuration, operation, and maintenance of Windows-based system hardware and software.
- Manage Active Directory users and devices.
- Manage Office 365 users and configuration.
- Define advanced troubleshooting techniques to quickly isolate and resolve reported infrastructure issues.
- Provide IT operations support, including collecting and reporting performance data, outage data, review of error logs and backup logs.
- Assist in the implementation and documentation of best practices in infrastructure maintenance and support.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Integrate company's systems with corporate infrastructure (Microsoft Office 365, Windows 10 upgrade).
- Provide out-of-the-box SharePoint Online functionality and administration with minor custom configuration.
- Analyze user and business productivity requirements and translate these into the appropriate Microsoft 365 Services (e.g., Teams, SharePoint Team Sites, One Drive for Business).
- Lead, deliver, and champion O365 service adoption projects.
- Work with tenant-level administrators to resolve customer issues.
- Conduct user training for commonly used O365 productivity services.
- Ensure utilizing best practices during both design and deployment.
- Communicate technical solutions in a user-friendly, professional manner and troubleshoot problems.
- Strong customer relationship skills and willingness to lead customers through successful challenging projects.
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