Infrastructure Engineer

9 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description:
Senior Systems Engineer - Remote Job
Rendlen Solutions Private Limited, Pakistan

We are seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our Windows-based system hardware and software.

  • Provide level one helpdesk support for IT including software, hardware, and network issues.
  • Troubleshoot software, patch, and configuration issues in a Windows 10 environment.
  • Replace/upgrade client and server hardware.
Responsibilities:
  1. Responsible for the provisioning, installation, configuration, operation, and maintenance of Windows-based system hardware and software.
  2. Manage Active Directory users and devices.
  3. Manage Office 365 users and configuration.
  4. Define advanced troubleshooting techniques to quickly isolate and resolve reported infrastructure issues.
  5. Provide IT operations support, including collecting and reporting performance data, outage data, review of error logs and backup logs.
  6. Assist in the implementation and documentation of best practices in infrastructure maintenance and support.
  7. Upgrade systems and processes as required for enhanced functionality and security issue resolution.
  8. Integrate company's systems with corporate infrastructure (Microsoft Office 365, Windows 10 upgrade).
  9. Provide out-of-the-box SharePoint Online functionality and administration with minor custom configuration.
  10. Analyze user and business productivity requirements and translate these into the appropriate Microsoft 365 Services (e.g., Teams, SharePoint Team Sites, One Drive for Business).
  11. Lead, deliver, and champion O365 service adoption projects.
  12. Work with tenant-level administrators to resolve customer issues.
  13. Conduct user training for commonly used O365 productivity services.
  14. Ensure utilizing best practices during both design and deployment.
  15. Communicate technical solutions in a user-friendly, professional manner and troubleshoot problems.
  16. Strong customer relationship skills and willingness to lead customers through successful challenging projects.


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