Digital Banking Executive

4 days ago


Karachi, Sindh, Pakistan HugoBank Full time

Leadership Opportunity

As a Card Operations Lead at HugoBank, you will have the opportunity to lead and shape the future of card services, overseeing all aspects of card operations, ensuring seamless transaction processing, compliance with payment networks and regulations, and excellent customer experiences.

Key Responsibilities

  • Manage daily card operations, including issuance, transaction processing, and customer service.
  • Oversee dispute handling, ensuring compliance with network guidelines and timely customer redressal.
  • Ensure adherence to payment network regulations and industry standards.
  • Implement robust fraud detection and prevention mechanisms, collaborating with security teams.
  • Lead and mentor the card operations team, fostering high performance and continuous improvement.
  • Collaborate with internal and external stakeholders to align card operations with strategic objectives.


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