
Healthcare Connection Specialist
2 days ago
Seeking a professional with excellent communication skills to connect individuals with suitable healthcare providers. The role requires making outbound calls to assess citizens' healthcare needs, providing information about various healthcare services, and guiding them in choosing appropriate care.
Key Responsibilities:
- Conduct outbound calls to evaluate citizens' healthcare requirements.
- Furnish details about diverse healthcare services and networks.
- Assist individuals in understanding their healthcare options and make informed decisions.
- Schedule appointments and follow up as necessary to ensure successful connections.
- Maintain accurate customer information and call records in the database.
- Meet and exceed performance targets.
- Adhere to company policies, procedures, and ethical standards.
Required Skills and Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service, sales, or telemarketing is beneficial.
- Strong interpersonal and communication skills.
- Ability to work independently and collaboratively as part of a team.
- Basic computer proficiency and CRM software knowledge.
- Able to work in the USA.
Preferred Qualifications:
- Familiarity with the healthcare industry is an asset.
- Excellent listening and problem-solving skills.
- Ability to handle rejection and maintain motivation.
- Empathy and patience when dealing with healthcare concerns.
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