
Communications Lead
24 hours ago
The Stream Head Communication role is a critical component of strategic messaging, media engagement, and brand positioning. This position ensures that external and internal communication efforts align with the company's corporate objectives.
Beyond content creation, this role plays a vital part in shaping industry thought leadership by leveraging media engagements, conferences, and strategic forums to position the company as a leading voice in digital transformation, financial inclusion, and policy advocacy.
This individual will work within the larger Customer Experience division, collaborating cross-functionally with leadership, regulatory affairs, and external partners to ensure impactful communication strategies.
- Key Responsibilities:
- Strategic Thought Leadership: Position the company as an authority in key industry conversations by securing speaking opportunities at conferences, panels, and policy discussions.
- Media & Public Relations: Develop and execute proactive media outreach strategies, maintaining strong relationships with journalists, analysts, and key opinion leaders.
- Industry Advocacy & Narrative Building: Ensure corporate messaging reflects policy priorities and emerging trends while shaping narratives that influence public discourse.
- Reputation & Crisis Management: Monitor emerging issues, formulate strategic responses, and safeguard the company's brand from reputational risks.
- Policy Communication & Engagement: Work closely with internal teams to frame corporate priorities in alignment with national policy objectives and regulatory developments.
- Data-Driven Communications: Establish analytics frameworks to assess communication impact across media, conferences, and external engagements.
- Stakeholder Engagement: Coordinate with leadership, external agencies, and regulatory bodies to amplify industry influence and reinforce strategic partnerships.
- Internal Communications: Support employee engagement through newsletters, internal updates, and communication campaigns.
- A degree in Journalism, Media, Communication, PR, Business Management, or a related field.
- At least 8-10 years of experience in strategic communication, external advocacy, or media relations, with a proven track record of managing thought leadership campaigns.
- Expertise in digital communications, video editing, graphics editing, and social media strategies.
- Strong analytical and problem-solving skills, with the ability to assess reputational risks and respond proactively.
- Exceptional storytelling skills, both written and visual, with a focus on positioning executives and the company in high-profile industry discussions.
- Experience managing external communications across traditional media, digital platforms, and industry events.
- A proactive, creative, and collaborative approach—both in ideation and execution.
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