Social Media Customer Service Professional

1 day ago

Peshawar City Tehsil, Pakistan beBeeCustomerEngagement Full time $40,000 - $60,000

We are seeking a highly skilled Customer Engagement Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support across various social media platforms.

Key Responsibilities
  • Monitor and respond to customer inquiries and concerns on social media platforms in a timely and professional manner.
  • Provide proactive support to consumers requesting assistance with product information, vehicle locates, and other consumer-related issues.
  • Effectively document customer interactions and provide feedback to the team to enhance performance and improve customer satisfaction.
  • Participate in ongoing training and industry-specific certifications to maintain technical knowledge and skills required for success in this role.
  • Utilize tools and software to efficiently manage concurrent activities and meet productivity expectations.
Requirements
  • 1+ years' experience in customer-facing roles, preferably in a similar capacity.
  • Demonstrated expertise in navigating social media platforms and utilizing them effectively for customer engagement.
  • Strong computer navigation and typing proficiency, with the ability to work efficiently in a fast-paced environment.
  • Excellent reading comprehension and written communication skills, with the ability to articulate complex ideas clearly and concisely.

This is an exciting opportunity for a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships with customers. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.

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