Deputy Director

21 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Deputy Director – Compliance Job Position:
We are seeking a Deputy Director – Compliance to join our team. The ideal candidate will have a strong background in regulatory compliance and experience in analyzing complaints and resolving issues.

About the Role:
The Deputy Director – Compliance will be responsible for reviewing and analyzing complaints having financial impacts on a regional basis, assessing passing unregistered gas (PUG) complaints, and obtaining relevant documents required to ensure compliance with OGRA's approved procedures.

Main Responsibilities:
  • Review and analyze complaints having financial impacts on a regional basis
  • Assess passing unregistered gas (PUG) complaints
  • Analyze cases of gas theft claims and obtain relevant documents
  • Analyze and obtain evidence to justify billings and prepare responses for OGRA
  • Prepare monthly MIS reports on OGRA
  • Attend hearings along with senior management regarding Consumer Complaints at OGRA offices
  • Assist senior management in documenting responses to OGRA-related queries and complaints under complaints resolution regulations procedures
  • Coordinate sensitive and escalated complaints ensuring senior managers are briefed where appropriate
  • Provide timely, periodic status updates to stakeholders as appropriate

Requirements:
The ideal candidate will have an MBA or Masters degree with at least 2 years of experience in regulatory compliance. Knowledge of Regulatory Framework is considered an added advantage.

Benefits:
This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

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