Account Recovery Manager

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

As a Recovery Officer, you will play a pivotal role in ensuring the efficient execution of recovery activities, while upholding the highest standards of compliance and customer satisfaction.

Key Responsibilities:
  • Recovery Activity Facilitation: Ensure the smooth performance of recovery activities through allocated accounts, adhering to regulatory guidelines and KPIs.
  • Monthly Target Achievement: Work towards achieving monthly targets, contributing to the organization's overall success.
  • Compliance and Governance: Maintain strict adherence to Regulatory/Fair Debt Collection Guidelines, guaranteeing compliance with established standards.
  • Update and Communication Management: Execute all updates in CWX, ensuring seamless communication with customers via recorded lines, and maintaining Q-cards where required.
  • Timely Customer Engagement: Establish timely contact with customers to address outstanding liabilities and communicate regarding payment procedures.
  • Customer Query Resolution: Promptly respond to customer complaints and queries, routing them to supervisors as necessary using the escalation matrix.
  • Litigation Support Services: Forward accounts to litigation when bank-level negotiation is deemed improbable, ensuring adherence to established protocols.
  • Service Standard Maintenance: Ensure service standards are upheld at an agreed level, as advised by guidelines.
  • Process Improvement: Identify opportunities for continuous improvement, enhancing processes and services to optimize efficiency.
  • System Update and Reporting: Comprehensively update recovery activity in the in-house collection system daily.
  • Collaboration and Knowledge Sharing: Seek guidance from seniors as needed, embracing a culture of knowledge sharing and growth.
  • Adaptability and Additional Responsibilities: Perform any additional responsibilities assigned by the supervisor, demonstrating flexibility and adaptability.

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