
Network Systems Administrator
5 days ago
System Engineer Position
">- Key Responsibilities:
- To provide first-line support to end-users for fault fixing, maintenance, and management of VoIP systems.
- To collaborate with vendors for Port-In requests and with cross-functional teams to ensure seamless VoIP system implementation.
- To set up 3cx accounts, assist in the installation, configuration, and maintenance of VoIP equipment (IP Phones).
- To train end-users on the proper use of VoIP systems (3cx portal).
- To provide ongoing support for VoIP systems and equipment, responding to and resolving customer inquiries via chat.
- To document and update technical procedures, troubleshooting guides, and knowledge base articles.
- To participate in on-call rotations to address urgent VoIP issues outside of regular hours.
- To implement and manage security measures to protect VoIP systems against threats.
- A bachelor's degree in information technology, computer science, or a related field.
- Proficiency with VoIP systems (3cx) and equipment (Yealink, Panasonic, Grandstream).
- At least 3 years of experience in client-facing roles.
- Knowledge of VoIP systems and IP protocols.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving skills and excellent communication skills in English.
- Flexibility with working patterns and good time management.
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