Help Desk Specialist

7 days ago


Peshawar, Khyber Pakhtunkhwa, Pakistan Du Track Full time

We are a team of dedicated professionals at Du Track working towards a common goal. Our workdays start with a collaborative atmosphere where we welcome our colleagues and set the tone for productivity.

Du Track is a product-based company established in 1995, focused on growth and performance. We have a diverse team with members having over two decades of experience. Our headquarters are located in Seattle, USA, with offshore offices in Canada and Pakistan.

If you possess excellent English communication skills and a willingness to learn and grow, we encourage you to apply or reach out to us directly.

Job Specifications
  • Key Requirements:
    • Exceptional verbal communication skills in English.
    • Establish strong relationships with customers.
    • Highly responsible, dependable, and with high attendance rates.
    • Fast learner.
    • Able to work extended hours, typically until 1:00 AM.
    • Proactive attitude and ability to work under pressure.
    • Collaborate with software developers to gain knowledge of new software versions and bug reporting.

Additional Responsibilities:

  • Provide remote IT technical support and log call details.
  • Remote software installation and troubleshooting.
  • Working knowledge of remote support tools.
  • Computer Science or IT background.
  • Basic to intermediate SQL Server troubleshooting/installation knowledge.
  • Support the roll-out of new applications.
  • Respond promptly to customer calls within agreed time limits.

Information Technology Services - Peshawar, Pakistan

About Us

In 1995, we began helping businesses migrate to the latest technology, and today, we continue to provide these services, assisting businesses in adapting to emerging technologies.



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