Front Desk Supervisor

2 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Description:

Overview

The Assistant Front Office Manager plays a crucial role in maintaining the property's image, ensuring high standards of customer service, and managing back-office functions.

Duties & Responsibilities
  1. Financial Performance: The Assistant Front Office Manager will work towards maximizing profits and achieving financial targets by controlling operational costs effectively and driving sales to achieve maximum revenue.
  2. Team Leadership: This role involves motivating and leading the team, ensuring legal compliance, and implementing improvements to maintain high performance standards.
  3. Guest Experience: The Assistant Front Office Manager will ensure maximum guest satisfaction to encourage repeat business by monitoring and addressing customer complaints, analyzing feedback for improvements, and resolving customer issues promptly and effectively.
  4. Operational Efficiency: This role involves managing budgets, financial plans, and expenditure, operating within set budgets for food, linen, and cleaning to meet service standards, and controlling cash handling and ensuring accurate recording of payments.
  5. Supply Chain Management: The Assistant Front Office Manager will manage stock levels, conduct timely stock takes for accounting, and develop initiatives to increase sales and meet/exceed targets.
  6. Health and Safety: This role involves implementing health and safety procedures per company standards and providing detailed reports to management.

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