Unified Communications Network Architect

6 hours ago


Lahore, Punjab, Pakistan Avira Technologies Full time
About the Position:

The Avaya Aura/Communication Manager Engineer role at Avira Technologies offers a unique opportunity for skilled professionals to grow and develop their careers. This position requires strong technical expertise, excellent communication skills, and a collaborative mindset. If you are passionate about delivering high-quality business technology solutions, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Technical leadership for customers and teams
  • Issue resolution and maintenance
  • Login issues for agents
  • Call center reporting troubles
  • System resource optimization
  • IVR changes based on announcements/packages
  • H hardware allocations/troubleshooting
  • PRI/CO trunks issues
  • Agent campaign allocation
  • Call center report designing
  • Soft phone configurations/installations
  • ARS Configuration
  • Add/remove agent tasks

This role involves collaboration with the IT/Project Manager to ensure the smooth operation of call centers.

Quality customer service is essential.

Requirements:

Candidates should have experience in the following areas:

  • Client Enablement Services (CES)
  • SAL Gateway
  • High Availability AES servers
  • G-450 Gateway
  • Able to work collaboratively with colleagues and meet customer expectations.
  • Proficiency in computer applications.
  • Ability to handle multiple priorities.
  • Flexibility to work irregular hours and support on-call duties.
  • Additional work hours may be necessary to complete weekly workload.
  • On-call availability during off-hours.
  • Effective communication of technical information.
  • Efficient time management.

We strive to create an inclusive and supportive work environment and welcome applications from diverse candidates.



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