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Unified Communications Network Architect
6 hours ago
The Avaya Aura/Communication Manager Engineer role at Avira Technologies offers a unique opportunity for skilled professionals to grow and develop their careers. This position requires strong technical expertise, excellent communication skills, and a collaborative mindset. If you are passionate about delivering high-quality business technology solutions, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Technical leadership for customers and teams
- Issue resolution and maintenance
- Login issues for agents
- Call center reporting troubles
- System resource optimization
- IVR changes based on announcements/packages
- H hardware allocations/troubleshooting
- PRI/CO trunks issues
- Agent campaign allocation
- Call center report designing
- Soft phone configurations/installations
- ARS Configuration
- Add/remove agent tasks
This role involves collaboration with the IT/Project Manager to ensure the smooth operation of call centers.
Quality customer service is essential.
Requirements:Candidates should have experience in the following areas:
- Client Enablement Services (CES)
- SAL Gateway
- High Availability AES servers
- G-450 Gateway
- Able to work collaboratively with colleagues and meet customer expectations.
- Proficiency in computer applications.
- Ability to handle multiple priorities.
- Flexibility to work irregular hours and support on-call duties.
- Additional work hours may be necessary to complete weekly workload.
- On-call availability during off-hours.
- Effective communication of technical information.
- Efficient time management.
We strive to create an inclusive and supportive work environment and welcome applications from diverse candidates.
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