Flight Fare Specialist

Job Title:

This position involves utilizing expertise in creating new flight bookings on various platforms, identifying cost-effective airfares, and managing refund procedures with precision.

• Create New Flight Bookings: Utilize hands-on experience in creating new flight bookings on multiple booking systems, demonstrating adaptability to diverse platforms and proficiency in securing optimal fares and itineraries.
• Identify Cost-Effective Airfares: Employ expert geographical knowledge to identify cost-effective airfares and leverage tools such as fare comparison software for optimal results.
• Manage Refund Procedures: Execute manual reissues and manage refund procedures with precision, ensuring compliance with airline policies and industry standards.
• Provide Customer Support: Demonstrate exceptional communication skills to assist customers via online chat, providing timely and accurate support.
• Manage Queues and Coordinate Schedules: Proactively manage queues, liaise with airlines, and coordinate schedule changes to optimize travel arrangements for clients.
• Navigate Between PNR Control Centers: Navigate between different Passenger Name Record (PNR) Control Centers (PCCs) seamlessly to accommodate varied client needs and preferences.
• Apply Advanced Knowledge of Ticketing Procedures: Apply advanced knowledge of ticketing procedures, including adding promo codes, ensuring correct commission levels, and following ticketing instructions meticulously.
• Create Offline Bookings: Utilize a customer-oriented approach to create offline bookings and follow up with passengers for confirmation.
• Mitigate Fraudulent Bookings: Investigate and mitigate fraudulent bookings, ensuring the integrity of transactions and protecting the interests of both clients and the company.
• Add Ancillary Services: Facilitate the addition of ancillary services to bookings, such as extra baggage, meal and seat requests, insurance, and manage procedures for airline name corrections and adding infants to bookings.

Required Skills and Qualifications:

• Ticketing and Fare Construction Experience: Extensive hands-on experience in ticketing and fare construction within the travel industry.
• Software Proficiency: Proficiency in Sabre, fare comparison software, and other relevant software applications.
• Airline Operations Knowledge: Strong understanding of airline operations, geographical nuances, and industry best practices.
• Communication Skills: Exceptional communication skills for efficient customer support via online chat, email, and phone.
• Prioritization and Adaptability: Proven ability to manage queues, liaise with airlines, and adapt to shifting priorities in a fast-paced environment.
• Previous Experience: Previous experience working with online travel agencies and diverse airline portals is preferred.
• Ticketing Procedure Expertise: Demonstrated ability to navigate between different PCCs and manage ticketing procedures with precision.
• Customer-Oriented Approach: Exemplary customer-oriented approach to ensure client satisfaction and retention.
• Fraud Investigation Knowledge: Knowledge of fraud investigation procedures and expertise in managing additional services for bookings.

Benefits: Competitive compensation package, opportunities for professional growth, and a dynamic work environment.