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7 days ago
Job Summary: We are seeking a highly skilled Sales & Technical Support Engineer to join our dynamic team at IWA Engineering. As a key member, you will play a vital role in driving business growth, delivering exceptional customer service, and contributing to the company's success.
Key Responsibilities:
- Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
- Conduct engaging product demonstrations, training sessions, and presentations to educate clients about our offerings.
- Collaborate closely with internal stakeholders to ensure seamless service delivery and effective communication with clients.
- Develop persuasive tenders, proposals, and quotations that highlight the value proposition of our products and services.
- Offer proactive pre-sales and post-sales support to ensure client satisfaction and loyalty.
- Negotiate contracts, terms, and conditions with clients, balancing business needs with customer requirements.
- Monitor and analyze sales performance and cost metrics to inform strategic business decisions.
- Prepare high-quality reports and sales literature to showcase our expertise and build trust with clients.
- Foster a collaborative environment within the sales team by providing training and guidance on product usage and service delivery.
- Represent IWA Engineering at industry conferences, exhibitions, and meetings to expand our network and stay updated on market trends.
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