Senior Client Report Configuration Specialist

4 days ago

Karachi, Sindh, Pakistan beBeeClientSpecialist Full time 900,000 - 1,200,000

Job Overview:

We are seeking a Client Specialist to join our team. This is an exciting opportunity for a highly skilled and motivated individual to work with us in configuring complex client reports from standard systems.

  • Main Responsibilities
  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Receives and documents requests from clients for new, custom reports using IQVIA data.
  • Defines the elements of the reports and validates that the client's needs match the data content instructions.
  • Identifies the products that the client would like to see in the report.
  • Enters all specifications identified for market definitions, data content, and report layout into the report generation system.
  • Ensures accuracy of own and others' work.
  • Answers questions from less experienced colleagues.
  • Acts SME to support an off-shore production hub and may advise on the scheduling of day to day activities to ensure high quality, accurate and timely deliverables which meet requirements.
  • May directly manage 1 or 2 employees.
  • May provide direct support to client facing teams or 3rd parties.
  • Serves as an escalation point for resolving exceptions and complex queries.
  • Supports the business/department in development and implementation of new systems and offerings.
  • Performs ongoing analysis and evaluation of existing processes with the objective of providing continuous improvements.
  • Provide software trainings to clients.

Qualifications:

  • Bachelor/Master Degree
  • Two (2) years work experience including experience in client report specification.
  • Strong PC literacy skills, including Word, Excel and Access, with an understanding of relational databases.
  • Ability to carry out moderate analysis and information gathering to resolve problems on non-routine matters.
  • General knowledge of pharmaceutical industry or field specific to a major function.

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