Customer Support Ambassador

7 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

As a Customer Experience Specialist, you will play a crucial role in ensuring that our clients receive top-notch support and service.

About the Job Description

The job description outlines the key responsibilities and requirements for this position. It includes details on:

  • Providing high-quality support to clients via various channels.
  • Meeting critical performance indicators, such as response time and customer satisfaction.
  • Collaborating with our development team to identify and resolve issues.
Responsibilities

Your main responsibilities will include:

  1. Client Support: Respond to client inquiries in a timely and professional manner, addressing their needs and concerns.
  2. Performance Indicators: Maintain high standards of response time, average handling time, and customer satisfaction.
  3. Development Team Collaboration: Work closely with our development team to identify and resolve issues, as well as suggest improvements to our product.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Language Proficiency: Fluency in German and English to communicate effectively with clients worldwide.
  • Customer Success Experience: Previous experience in customer success or a similar role.
  • Tech Industry Knowledge: Familiarity with software-as-a-service (SaaS) or tech companies.
  • Communication Skills: Outstanding communication and empathy skills to handle diverse client interactions.
  • Flexibility and Adaptability: Ability to adapt to multicultural clients and work flexible hours.
Perks

We offer a range of perks to support your career growth and well-being:

  • Health Insurance: Comprehensive health insurance coverage.
  • Paid Time Off: Generous paid time off policy.
  • Lunch Days and Activities: Regular lunch days and activities to foster team spirit.
  • Birthday and Anniversary Gifts: Celebrate your special days with us.
Contract Details

This is a permanent, full-time position (40 hours per week) with an independent contractor status. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.



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