Director of Retail Services

2 days ago


Lahore, Punjab, Pakistan Highly Keen Full time
Job Title: Director of Retail Services

We are looking for an experienced Director of Retail Services to lead our retail services team at Highly Keen.

About the Role:
  • Develop business strategies by analyzing sales forecasts, last year's sales data, and target goals from top management.
  • Drive sales growth across shopping centers and bakeries through effective leadership and report creation.
  • Oversee the performance of in-charges and their teams at shopping centers and bakeries, ensuring seamless operational functioning.
  • Foster exceptional customer service at all retail outlets by reducing dissatisfaction incidents and arranging mystery shopping.
  • Purchase stock according to demand to avoid over or under stocking.
  • Manage procurement-related administrative matters when required.
  • Monitor warehouse operations by receiving weekly stock reports and conducting regular audits.
  • Conduct quarterly meetings to set, review, and revise performance standards and KRAs for direct reportees.
  • Perform performance evaluations of immediate staff on a quarterly basis.
  • Develop staff through formal and informal coaching, counseling, and mentoring sessions.
  • Succession planning: develop successors for himself and his immediate subordinates.
  • Participate in the second (technical) selection interview for staff needed to be hired in retail operations division.
Key Qualifications:
  • Achievement and results orientation.
  • Retail operations skills.
  • Strategic and analytical thinking.
  • Leading and developing others.
  • Interpersonal and people skills.
  • Holding self and others accountable.


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