
Director of Retail Services
2 days ago
We are looking for an experienced Director of Retail Services to lead our retail services team at Highly Keen.
About the Role:- Develop business strategies by analyzing sales forecasts, last year's sales data, and target goals from top management.
- Drive sales growth across shopping centers and bakeries through effective leadership and report creation.
- Oversee the performance of in-charges and their teams at shopping centers and bakeries, ensuring seamless operational functioning.
- Foster exceptional customer service at all retail outlets by reducing dissatisfaction incidents and arranging mystery shopping.
- Purchase stock according to demand to avoid over or under stocking.
- Manage procurement-related administrative matters when required.
- Monitor warehouse operations by receiving weekly stock reports and conducting regular audits.
- Conduct quarterly meetings to set, review, and revise performance standards and KRAs for direct reportees.
- Perform performance evaluations of immediate staff on a quarterly basis.
- Develop staff through formal and informal coaching, counseling, and mentoring sessions.
- Succession planning: develop successors for himself and his immediate subordinates.
- Participate in the second (technical) selection interview for staff needed to be hired in retail operations division.
- Achievement and results orientation.
- Retail operations skills.
- Strategic and analytical thinking.
- Leading and developing others.
- Interpersonal and people skills.
- Holding self and others accountable.
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