Technical Support Professional
24 hours ago
This role involves managing and resolving customer issues in technical support, as well as training and guiding colleagues. Key responsibilities include:
- Delivering exceptional customer experiences through quality service.
- Resolving product-related support issues efficiently.
- Investigating errors using available data and tools, reporting to the Technical Lead via Jira.
- Identifying root causes of issues to assess their impact.
- Modifying erroneous user/driver data for support resolution.
- Providing constructive feedback to Tier 1 agents for training purposes.
Success in this position requires excellent communication skills, a strong problem-solving ability, and a commitment to delivering high-quality results.
Required Skills and Qualifications
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Proficiency in technical tools and software.
- Commitment to continuous learning and professional development.
As a valued member of our team, you will have access to ongoing training and development opportunities to help you grow professionally.
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