IT Operations Specialist

6 days ago


Lahore, Punjab, Pakistan YetiTech Limited Full time
About YetiTech Limited

YetiTech Limited is a leading software and website development company, providing technical implementations, mobile apps, and custom integrations to international clients across various industries.

Job Description: System Administrator

We are seeking a highly experienced and self-sufficient IT professional to join our Lahore team. This critical role combines IT Service Management (ITSM), tool administration, hosting management, and website optimisation with a focus on delivering excellence in internal IT operations and client projects.

Main Responsibilities:
  • IT Service Management (ITSM)
    • Act as the primary point of contact for all IT-related queries and support requests via Freshdesk.
    • Troubleshoot and resolve technical issues related to hardware, software, networking, and user tools.
    • Develop and manage an efficient ticket-handling system to meet SLAs and ensure excellent service delivery.
    • Identify recurring issues and implement long-term solutions to minimise disruptions.
  • Tool Administration and User Management
    • Provision, configure, and maintain user accounts for Slack, Atlassian Suite (JIRA, Confluence), Google Workspace, Microsoft 365, and other organisational tools.
    • Conduct regular audits of user accounts, permissions, and licenses to maintain security and compliance.
    • Optimise tool integrations and workflows for enhanced team productivity.
  • Hosting and Domain Management
    • Oversee WHMCS and cPanel environments, including customer hosting setups, migrations, purchasing domains, and troubleshooting.
    • Manage domain registration, DNS configurations, and SSL certificate installations across multiple platforms.
    • Ensure hosting environments are optimised for performance and security, with a focus on uptime and scalability.
    • Automate repetitive hosting and migration tasks to improve efficiency.
  • Infrastructure Management
    • Manage internal IT infrastructure, including hardware (laptops, desktops, networking equipment) and software systems.
    • Implement and enforce IT security measures, including firewalls, antivirus software, and access controls.
    • Maintain documentation for IT policies, configurations, and procedures.
  • Training and Knowledge Sharing
    • Train team members on IT systems, tools, and security best practices.
    • Create comprehensive documentation for common tasks, troubleshooting guides, and processes.
Key Requirements:
  1. Technical Skills
  • Advanced knowledge of hosting environments (WHM, cPanel, Plesk) and DNS management.
  • Strong understanding of website optimisation tools and techniques (e.g., caching, CDN setup, performance monitoring).
  • Proficiency in scripting languages (e.g., Bash, Python, PowerShell) for automation.
  • Experience with ticketing systems like Freshdesk or Jira Service Desk.
  • Knowledge of IT security protocols, including encryption standards, intrusion detection, and risk management.
Experience
  • 3+ years of hands-on experience in system administration, ITSM, or a related role.
  • Proven experience managing WHMCS, cPanel, and domain/SSL configurations.
  • Strong background in user and tool management across platforms like Slack, Atlassian, and Google Workspace.
  • Demonstrated expertise in website optimisation and hosting migrations.
Education & Certifications
  • Bachelor's degree in IT, Computer Science, or a related field.
  • Relevant certifications such as ITIL, CompTIA Security+, AWS Certified SysOps Administrator, or cPanel & WHM Administrator are highly desirable.
What We Offer:
  • Opportunity to work in a dynamic, growing company with international exposure.
  • Collaborative and innovative work environment.


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