Operations Support Specialist

2 days ago

Rawalpindi Cantonment, Pakistan beBeeSupport Full time $100,000 - $135,000
Job Overview

Motive empowers people who manage physical operations with innovative tools to enhance their work environment, making it safer, more productive and profitable. For the first time ever, teams responsible for safety, operations, and finance can manage drivers, vehicles, equipment, and fleet-related spend in a single system.

This platform combines industry-leading AI, providing complete visibility and control, which significantly reduces manual workloads by automating and simplifying tasks.

Main Responsibilities
  • Provide real-time assistance for issues related to integrated platforms; troubleshoot, escalate and resolve issues promptly reported on the Enterprise Systems Service Desk.
  • Administer and support Salesforce.com, including user management, data import/update, bug investigations and enhancements.
  • Manage end-user profile configurations, reporting, dashboards and permissions.
  • Oversee the onboarding process for the Enterprise Systems Tech-Stack.
  • Analyze and prioritize enhancement requests and implement necessary changes or escalate to the change advisory board when required.
  • Manage workload and projects, many of which are time-sensitive, while maintaining accuracy and strong attention to detail.
  • Create and update documentation for different audiences within the team.
Required Skills and Qualifications
  • Prior experience in a technical support, application support or Service Desk role is essential.
  • At least 2 years of hands-on experience using and providing first-line support for Salesforce, focusing on assisting end-users with day-to-day tasks and issues.
  • Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is required.
  • Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
  • Proven ability to independently manage a ticket queue, set priorities and handle multiple requests accurately and efficiently.
  • A technical background with a general understanding of business systems is necessary.
  • Salesforce Administrator certification is a plus but not mandatory.
  • Experience assisting users with related systems like NetSuite or Zuora is a plus.

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