Product Quality Control Specialist

5 days ago


Lahore, Punjab, Pakistan Wear The Shield Full time

We are seeking a detail-oriented and tech-savvy Quality Assurance Specialist to join our team at Wear The Shield.

Key Responsibilities:
  • Monitor and evaluate agent performance across multiple clients, ensuring that they meet the highest standards of quality and customer satisfaction.
  • Maintain an in-depth understanding of client-specific policies and standards, staying up-to-date with industry best practices and regulations.
  • Analyze data and generate reports to identify opportunities for improvement, providing actionable insights to drive business growth.
  • Coach agents, share knowledge, and help them grow, fostering a culture of continuous learning and development.
  • Collaborate with teams to maintain exceptional agent and client satisfaction, driving engagement and loyalty.
Requirements:
  • At least 1 year of experience in a WFH/BPO setup or as a QA Specialist, with a proven track record of success.
  • Proficient in Google Sheets, Slack, Gorgias, Shopify, and Zendesk, with the ability to learn new tools and technologies quickly.
  • Strong understanding of e-commerce and client-specific standards, with the ability to adapt to changing market conditions.
  • Exceptional attention to detail with sharp analytical and problem-solving skills, with the ability to prioritize tasks effectively.
  • Ability to coach agents effectively and provide actionable feedback, driving results and improvements.
  • Collaborative team player who thrives under pressure and can manage multiple accounts simultaneously.
Technical Requirements:
  • Laptop/Desktop: Ryzen 5 or Core i5 processor (or higher), with sufficient RAM and storage for optimal performance.
  • Internet: Stable connection of at least 20 Mbps (with a backup), ensuring seamless communication and collaboration.
  • Power: Backup power source for uninterrupted work, minimizing downtime and ensuring productivity.
  • Headset: Reliable headset for meetings and call monitoring, facilitating clear communication and reducing errors.
Benefits:
  • $5/hour, competitive compensation for your skills and experience.
  • Paid Time Off, allowing you to recharge and focus on your well-being.
  • Comprehensive Health & Dental Insurance, protecting you and your loved ones.
  • Holiday Bonus, celebrating your hard work and dedication.
  • Work from Home - Enjoy the flexibility of remote work, balancing your personal and professional life.
  • Room for Advancement - As we grow, so do your opportunities, empowering you to reach your full potential.


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