Customer Relationship Management Specialist

6 hours ago


Multan, Punjab, Pakistan beBee Careers Full time
Job Description

The primary role of this position is to oversee the implementation, maintenance, and optimization of a customer relationship management (CRM) system. The ideal candidate will have a proven track record in managing CRM systems, ensuring data integrity, and providing training to stakeholders.

Duties and Responsibilities
  • Implement and manage the CRM system to meet business objectives.
  • Maintain data accuracy and integrity through regular audits and cleansing.
  • Provide comprehensive training and support on CRM tools and features.
  • Collaborate with IT and vendors to align CRM functionality with business requirements.
  • Develop user adoption and satisfaction strategies.
  • Analyze reports to monitor CRM effectiveness and make recommendations for improvements.
  • Integrate marketing automation and lead nurturing processes with the CRM.
  • Ensure CRM practices comply with data protection regulations and company policies.
  • Manage CRM-related projects from conception to implementation.


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