Advanced System Installation and Support Specialist

10 hours ago

Karachi, Sindh, Pakistan beBeeFieldService Full time $90,000 - $125,000
Advanced System Installation and Support Specialist

Job Description:

  • We are seeking a highly skilled Advanced System Installation and Support Specialist to join our team. The ideal candidate will have extensive experience in installing and supporting complex systems, ensuring seamless integration with customer infrastructure.

  • The successful candidate will collaborate closely with internal teams to develop customized solutions for high-end or complex customer requirements. They will also ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.

  • Providing trainings on equipment use, maintenance, and safety procedures to clients is an essential aspect of this role. The candidate must be able to effectively communicate technical information to non-technical stakeholders.

Key Responsibilities:

  • Installation & System Integration:

    • Install advanced systems and equipment, ensuring adherence to engineering specifications and quality standards.

    • Collaborate with internal teams to develop customised solutions for high-end or complex customer requirements.

    • Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.

  • Troubleshooting & Problem Resolution:

    • Provide diagnostics and troubleshooting for critical or highly technical equipment failures.

    • Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.

  • Proactive Maintenance & Performance Optimization:

    • Provide predictive maintenance programs by analyzing data to anticipate and prevent equipment failures before they occur.

    • Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimized for peak performance.

Required Skills and Qualifications:

  • Bachelor's degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience.

  • Minimum of 2 years experience in the Field Service industry.

  • Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.

Benefits:

  • A competitive salary package.

  • Ongoing training and development opportunities.

  • A dynamic and supportive work environment.

Others:

  • This role requires the ability to work independently and as part of a team.

  • Excellent communication and interpersonal skills are essential for success in this role.

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