Technical Support Expert
24 hours ago
We are seeking a skilled Customer Service Advocate to provide exceptional support and technical assistance to our clients. This individual will be responsible for delivering timely and effective resolutions to customer inquiries, ensuring high levels of satisfaction and loyalty.
Key Responsibilities:- Provide front-line support to customers via live chat and calls
- Ensure prompt responses and resolutions on all customer enquiries
- Troubleshoot and properly address customer issues
- Elevate complex problems to relevant teams as necessary
- Serve as an ambassador for our organization, fostering strong relationships with customers
You will have the opportunity to work with cutting-edge software and collaborate with cross-functional teams to drive business growth and customer engagement.
Required Qualifications:- Excellent written communication skills in English
- Strong academic background from a reputable institution
- 1-3 years experience in technical support at a relevant technology company
- Demonstrated track record of success and role progression
- Aptitude for understanding and resolving technical issues
- Ability to multitask and prioritize tasks efficiently
- Passion for helping customers achieve their goals
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