E-Commerce Operations Specialist

3 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Title:

E-Commerce Operations Specialist

About the Role:

We are seeking a highly skilled E-Commerce Operations Specialist to join our team. As an Online Operations Analyst, you will be at the heart of our e-commerce engine — ensuring seamless order fulfillment across all platforms and proactively resolving any issues that arise.

You will play a vital role in enhancing customer experience, managing digital content with precision, and supporting cross-functional projects to uphold our commitment to operational excellence and exceptional service delivery.

Key Responsibilities:

  • Order Management: Ensure timely dispatch of orders (B2C/FBM) and resolution of any fulfillment issues. Ensure all orders are shipped correctly and flagged if there are any issues with delivery, orders, or fulfillment. Facilitate order changes and provide tracking information to customers.
  • Online Content & Product Management: Maintain accurate website and Amazon content, ensuring it aligns with internal files and is error-free. Oversee product launches, ensuring timely updates across platforms (Website, Amazon, Etsy, TikTok). Manage SKU generation, barcode records, and product-related assets for new product launches. Ensure the website audit is completed regularly and any discrepancies are flagged and fixed within the appropriate time frame.
  • Account Health Monitoring: Conduct daily checks on Amazon account health and performance notifications, escalating any issues as necessary. Ensure timely handling of chargeback cases and related issues.
  • Project Management: Lead cross-functional projects related to product delivery, content, Amazon, and website projects. Collaborate with marketing, development, external agencies, and 3PLs to ensure the timely completion of all tasks within the department, including product launches and other related projects.
  • Skills & Qualifications: Graduated in Business, Marketing, Supply Chain Management, or any related field. 3-4 years of proven experience in customer service and online operations. Strong knowledge and experience of e-commerce platforms (Shopify, Amazon, Etsy, TikTok). Experience in product launches and managing listings across multiple platforms (Shopify, Amazon, Etsy, etc.). Excellent organizational skills, with the ability to manage multiple priorities and tasks efficiently. Strong communication and team management skills to ensure smooth collaboration between teams.
About You:

You must have a strong background in e-commerce operations, with excellent problem-solving skills and the ability to work effectively under pressure. You should also have a passion for delivering high-quality results and a willingness to learn and grow with our company.

A successful candidate will be able to demonstrate:

  • Excellent communication and interpersonal skills: To effectively collaborate with cross-functional teams and stakeholders.
  • Strong analytical and problem-solving skills: To identify and resolve complex issues promptly.
  • Proven track record of delivering high-quality results: In a fast-paced e-commerce environment.
  • Knowledge of e-commerce platforms and tools: Including Shopify, Amazon, Etsy, and TikTok.

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