Strategic Operations Manager

5 days ago


Islamabad, Islamabad, Pakistan Jeeny Full time

Our Mission

At Jeeny, our mission is to make mobility accessible, convenient, and affordable for all through our ride-hailing platform.

We achieve this by connecting users with their preferred modes of transportation and providing exceptional user experiences.

The Opportunity

We are seeking a highly skilled Senior Analyst - Operations who will play a key role in optimizing the performance of our ride-hailing operations.

The ideal candidate will analyze driver and rider data, enhance operational processes, and support strategies to improve service quality, efficiency, and user satisfaction.

Key Responsibilities:

  1. Operational Optimization: Optimize operational processes by analyzing driver and rider data, identifying areas for improvement, and implementing changes to improve service quality, efficiency, and user satisfaction.
  2. Performance Tracking: Develop and maintain reports and analyses to track performance and identify areas for improvement.
  3. Strategy Development: Support the development of strategies to improve service quality, efficiency, and user satisfaction by analyzing driver and rider data, enhancing operational processes, and identifying opportunities for improvement.
  4. Change Management: Lead change management efforts to improve operational processes and drive business outcomes.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field.
  • 2-3 years of experience in operations, data analysis, or related roles.
  • Proficiency in data analytics tools such as Excel, SQL, Tableau, Power BI, or similar platforms.
  • Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
  • Proven ability to analyze complex datasets and develop actionable recommendations.
  • Excellent communication and presentation skills.
  • Strong organizational and time-management skills.

What We Offer:

  • Market competitive salary.
  • An excellent opportunity to learn and develop.
  • An environment that encourages growth.
  • Health benefits and life insurance.
  • Annual Bonus.
  • Dollar adjusted bonus policy.
  • Internet allowance.
  • Fuel allowance.
  • Learning assistance policy.

Our Culture:

Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.



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