Virtual Customer Experience Manager

10 hours ago


Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full time

Job Description

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We are seeking an experienced Chat Support Specialist to join our team, who can provide exceptional customer service and support via live chat.

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Responsibilities

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The ideal candidate will be responsible for:

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  1. Responding to customer inquiries and resolving issues in a timely and professional manner.
  2. Providing accurate information and assistance to customers via live chat.
  3. Maintaining accurate records of customer interactions.
  4. Ensuring high levels of customer satisfaction through effective communication and problem-solving skills.
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Requirements

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To succeed in this role, you will need:

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  1. 1-3 years of experience in customer service or a related field.
  2. Excellent written and verbal communication skills.
  3. Proficiency in typing and navigating computer systems.
  4. Ability to work effectively in a fast-paced environment.
  5. Strong problem-solving skills with a focus on customer satisfaction.
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Compensation and Benefits

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We offer a competitive salary range of 30,000 - 40,000 PKR + commission, as well as opportunities for growth and development within our organization.

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Shift Timing

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This is a night shift position, requiring flexibility and adaptability to meet the needs of our global customers.



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