Senior Software House Manager

8 hours ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a skilled Senior Software House Manager to oversee our operations, ensuring exceptional customer service and achieving strategic objectives.

Job Specification
  • A minimum of 4-5 years of experience in a leadership role is required.
  • A proven track record of success in improving call center performance and exceeding customer service goals is essential.
  • A strong understanding of software house operations, metrics, and best practices is necessary.

The ideal candidate will possess excellent leadership, coaching, and mentoring skills, as well as the ability to work effectively under pressure and manage multiple priorities. The successful candidate will be responsible for developing a comprehensive software house strategy aligned with overall customer service goals.

Skills and Qualifications:

  • Data-driven decision-making and problem-solving are key components of this role.
  • Exceptional communication, interpersonal, and negotiation skills are also essential.

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