Technical Support Expert

5 days ago


Lahore, Punjab, Pakistan Eco Energy Services Full time
Job Description

We are looking for a Technical Support Expert to join our team at Eco Energy Services.

The successful candidate will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Effective communication skills are essential for establishing trust with our clients and delivering exceptional customer support.

Key Responsibilities:

  1. Resolve customer inquiries in a timely and accurate manner.
  2. Provide guidance on utilizing specific product features to meet customer needs.
  3. Monitor customer complaints and offer proactive assistance.
  4. Inform customers about new product features and functionalities.
  5. Follow up with customers to ensure technical issues are resolved.
  6. Collect customer feedback and share it with our Product, Sales, and Marketing teams.
Required Skills and Qualifications

Essential Requirements

  1. Excellent verbal communication skills in English.
  2. Experience as a Customer Support Specialist or similar role.
  3. Understanding of CRM system functionality.


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