Chat Support Specialist

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are looking for a talented and dedicated individual to join our team as a Chat Support Virtual Assistant.

About the Role:

The ideal candidate will be responsible for providing exceptional customer service to tenants, property owners, and other stakeholders through live chat and email.

Responsibilities:

  • Live Chat Support:
    • Provide real-time assistance to customers via live chat on the website or other platforms.
    • Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.
  • Email Support:
    • Respond to emails from customers in a timely and professional manner.
    • Address concerns, provide property-related information, and resolve issues effectively.
  • Customer Issue Resolution:
    • Assist with issues such as rent payment questions, maintenance requests, lease renewals, and move-in/move-out processes.
    • Escalate complex issues to the appropriate team.
    • Follow up with customers to ensure their issues are resolved satisfactorily.
    • Maintain detailed records of customer interactions and resolutions in the CRM system.

What We Offer:

  • Opportunity to work with a dynamic team.
  • Chance to develop your skills and expertise in customer support.
  • Competitive compensation package.


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