Entry-Level IT Job

7 hours ago


Gujrat, Punjab, Pakistan beBee Careers Full time
Help Desk Technician

This is an entry-level position for a Help Desk Technician who will provide technical support and assistance to customers via phone, email, and in-person.

The primary responsibility of this role is to troubleshoot and resolve hardware and software issues for clients. The ideal candidate will have knowledge of computer hardware components and operating systems, excellent communication skills, and the ability to work independently as well as part of a team.

Key Responsibilities:
  1. Provide technical support and assistance to customers via various communication channels
  2. Troubleshoot hardware and software issues for clients using problem-solving skills
  3. Install, configure, and maintain computer systems and peripherals as required
  4. Educate users on basic computer functions and troubleshooting techniques
  5. Escalate complex issues to senior technicians when necessary
Requirements:
  • Bachelor's degree in Computer Science or related field (fresh graduates are welcome)
  • Knowledge of computer hardware components and operating systems
  • Excellent communication skills with a customer-oriented approach
  • Ability to work independently as well as part of a team
  • Strong problem-solving skills
  • Willingness to learn new technologies


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