E-Commerce Support Specialist

2 weeks ago


Karachi, Sindh, Pakistan TalentPop App Full time

About Us

TalentPop App is a dynamic company dedicated to providing exceptional customer service experiences. Our mission is to deliver outstanding support that meets the evolving needs of our customers.

Your Role

We are seeking a highly skilled E-Commerce Support Associate to join our team. As a key member of our remote support team, you will play a vital role in helping customers navigate their shopping experience. Your expertise will ensure seamless order processing, efficient issue resolution, and personalized product recommendations.

Responsibilities

  • Provide top-notch customer support via chat, email, phone, and SMS
  • Process orders and returns with accuracy and speed
  • Offer tailored product suggestions to enhance customer satisfaction
  • Maintain accurate customer records for future reference

Requirements

  • At least 1 year of experience in customer service or e-commerce
  • Excellent communication and problem-solving skills
  • Familiarity with Shopify and CRM tools
  • Attention to detail and organizational skills
  • Ability to work remotely and be self-motivated

What We Offer

  • A competitive hourly rate plus commissions and annual raises
  • Paid time off and comprehensive health insurance
  • Performance-based incentives to drive success
  • A flexible work-from-home setup for maximum productivity

Join Our Team Today



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