E-Commerce Support Specialist
2 weeks ago
About Us
TalentPop App is a dynamic company dedicated to providing exceptional customer service experiences. Our mission is to deliver outstanding support that meets the evolving needs of our customers.
Your Role
We are seeking a highly skilled E-Commerce Support Associate to join our team. As a key member of our remote support team, you will play a vital role in helping customers navigate their shopping experience. Your expertise will ensure seamless order processing, efficient issue resolution, and personalized product recommendations.
Responsibilities
- Provide top-notch customer support via chat, email, phone, and SMS
- Process orders and returns with accuracy and speed
- Offer tailored product suggestions to enhance customer satisfaction
- Maintain accurate customer records for future reference
Requirements
- At least 1 year of experience in customer service or e-commerce
- Excellent communication and problem-solving skills
- Familiarity with Shopify and CRM tools
- Attention to detail and organizational skills
- Ability to work remotely and be self-motivated
What We Offer
- A competitive hourly rate plus commissions and annual raises
- Paid time off and comprehensive health insurance
- Performance-based incentives to drive success
- A flexible work-from-home setup for maximum productivity
Join Our Team Today
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